Your employment and HR: FAQs

Here you’ll find answers and links to the most frequently asked questions. For up to date information from Frazer-Nash and UK and Australian government sources, visit the COVID-19 Sharepoint site.

For live updates and discussion, or to ask a question, you can join the Frazer-Nash Yammer COVID-19 Support Group.

As this is a continually changing situation, these FAQs will updated according to your queries.

Informing us that you are ill and/or self-isolating​​​​​​​

If you are unable to work due to sickness, the usual notification process applies. Please inform your line manager as soon as possible. The PAPs on sick leave can be found here: UK – PAP1060AUSPAP1060.

If you are off work and self-isolating, please inform your line manager as normal AND the Human Resources Team on This ensures that our reporting and wellbeing activities are coordinated.


What if a colleague is diagnosed with COVID-19?

In line with current government guidance, we will not be closing an office if a member of staff is diagnosed with COVID-19.  If you have symptoms, then you should self-isolate for seven days in line with current guidance.  If you live with other people, they should stay at home for 14 days from the day the first person started showing symptoms.

My partner is ‘front line staff’ (doctor, nurse etc.) and we have carer responsibilities, what will happen if I am unable to share carers' responsibilities (e.g. when schools close)?

We would like to understand how many of our staff this question applies to and would ask that you please email to let us know if this is applicable to you.

What Mental Health Support is available?

Your physical and mental wellbeing is very important to us. If you are feeling anxious or distressed, our EAP is available 24/7 to all employees. Please call 0800 9179330 or visit and use the username '72221' and password 'employeecare' to register for the service. There is a huge amount of information available on this portal, including specific advice on managing your wellbeing during COVID-19.

It is advised that you gather information on COVID-19 at specific times during the day (rather than continuously) from our Sharepoint site and the Government website. Obtaining information through official sources will help you to distinguish facts from rumours.

How are we managing the new starter process?

We are currently reviewing how best to induct new joiners to the company in the current situation. More information will be available shortly.

I am an Associate/Contractor, what should I do?

Please follow all the same guidance that has been provided to the public, and within Frazer-Nash. If you have any particular questions or queries, please direct these to your line manager, or the HR team.

Do you have colleagues on long term leave or maternity leave?

If you have team members on long term or maternity leave, please take the opportunity to keep them up to date.

For those staff whose primary task/role involves significant or F/T time embedded on client sites (EDF BWD/NNB for example) how do we balance the Frazer-Nash actions vs client actions, in particular the max 4 people per meeting as an example. Response to COVID-19 threat differs across organisations

Are we to to also cancel/postpone work/group social events?

Where a team in excess of 4 people are working in a Frazer-Nash office space all day in close proximity (less than 4 metres) are we still to assume we cannot take a meeting room to discuss group actions that have an impact on 1st April FY for 1 hour?

The principle at this stage is simple, if you can reduce person to person contact whilst still fulfilling your role you should. In each offsite situation the actions possible will be different and we trust our people to do the right thing.

We would always expect our staff to respect any policies set by the client and act accordingly; however should they not feel ‘safe’ they should discuss this with their GL/BM. We will then work out a solution on a case by case basis.

We should cancel work/social events which involve getting together in a group.

The guidance on four people in an office was set to give you guidance. We need where ever possible to reduce person to person contact if we can still undertake our roles. We are expecting to issue guidance over the next couple of days about further ‘social distancing measures.’ If a group works in very close proximity we are increasing the risk all the group will contract the virus at the same time, and they in turn will pass it on to our colleagues.

One key point here is for some of our colleagues getting the virus could have very serious implications for them or their loved ones. We all share a community obligation to try to reduce that risk where we can with simple actions - including washing your hands.

I am working on a client site/office where there has been a case of COVID-19 and I do not wish to return to that location. What are my options?

Please refer to HSP170 however, if we believe that your refusal is reasonable, then we will try and find alternative work for you. If your request is not agreed to, you will be required to attend the client site/office. 

Where you are not able to return to the client site and no alternative work is available for you, you can choose to take annual or unpaid leave to cover some or all of the period.

Colleagues working off site?

Line managers/Group Leaders: please ensure that these updates are communicated to staff who are currently working off site, who may not have access to Frazer-Nash systems or email. 

Should I book or still go on my holiday?

This is a personal decision that should be made based on current government advice. Guidance is updated daily on the government websites: and

Should I shake hands when I great a visitor/colleague?

This is a personal preference. However, please refer to the government guide on social distancing.

Should the soap in the toilets be anti-bacterial?

The soap that is available in all offices is suitable for the purposes of cleaning your hands in line with current guidance. The NHS advice is that you wash your hands with soap and water often, and for at least 20 seconds. Please see the NHS website for further information:

Are the cleaners cleaning all desks/door handles/stair rails?

Yes, they are paying particular attention to the cleaning of communal areas.

Will I get paid if I have to self-isolate but don’t have any symptoms?​​​​​​​

If you have been advised to self-isolate by a medical professional (NHS 111, or your own GP for example) and you are able to work remotely, then we would ask that you do so to the best of your ability and you will continue to be paid in the normal way.

If you are not able to work remotely, then you will be entitled to be paid Statutory Sick Pay (SSP) from the first day of isolation. Further information is available in the government website:

Alternatively, you could choose to take annual or unpaid leave to cover some or all of the period.

Do I need a GP Fit Note if I have to be off longer than seven days with COVID-19, and how can I get that if I’m told not to go to GP/hospital but to self-isolate?

The government has announced that it will introduce a temporary alternative to the current doctors Fit Note for the duration of the COVID-19 outbreak whereby a notification can be obtained via NHS 111 to use as evidence for absence from work.

Any period of sickness absence will be treated in accordance with our current sickness absence policy (PAP1060/PAP1060AUS).

What will happen if my children are sent home because of a school closure?​​​​​​​

If you are able to work from home, then we would ask that you do so to the best of your ability and your normal pay will be unaffected.

If you are unable to work from home, then you may choose to take this time as annual or unpaid leave. You may also be able to take unpaid time off to look after dependents (PAP1055/PAP1055AUS) or unpaid Parental Leave (PAP5015UK/PAP1055AUS)​​​​​​​

How do I log COVID-19 sickness absence in Talent?

When requesting time off, choose Sickness Absence, then Reason Code 'COVID-19' along with the appropriate dates.

If you have any further questions or queries, please contact Debbie Wiltshire, Health & Safety Manager:

Will I get paid if I have to take time off to care for a dependant with COVID-19?​​​​​​​

If you are able to work from home, then we would ask that you do so to the best of your ability, and your normal pay will be unaffected.

In the UK, if you are unable to work from home, our Absence policy (PAP1055/PAP1055AUS) addresses taking time off for emergencies involving dependants. You may take a reasonable amount of time off work for dependants who fall ill. Time taken for such action will be unpaid unless the time is made up within the following working week.

In Australia, you may be able to make use of Carers Leave if a dependant falls ill.

Alternatively, in either the UK or Australia, you could choose to take annual or unpaid leave to cover some or all of the period.

What is Frazer-Nash’s current position?​​​​​​​

All of the email and news bulletins on COVID-19 will be published to our Sharepoint site. For colleagues who cannot access this site, updates will also be posted here.

The Board and Business Assurance Team will continue to use email to provide you with the latest information.